Refund policy

Returns & Refunds Policy

Last updated: 10th Sept 2026

We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.

1. Return Eligibility

We accept returns under the following conditions:

  • Item was purchased within the last 3 days

  • Item is unused, unworn, and in its original packaging

  • Item is not marked as final sale or non-returnable

2. How to Initiate a Return

  1. Contact us at eternity0855@gmail.com with your order number and reason for return.

  2. We will respond within 48 HoursΒ with return instructions.

  3. Ship the item back to the address provided using a trackable shipping method.

  4. Once we receive and inspect the item, we will process your refund.

3. Refunds

Approved refunds will be issued to your original payment method within 3 working daysΒ of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund.

4. Exchanges

We offer exchanges for items of equal value. To request an exchange, follow the same process as a return and note the item you'd like in exchange. Exchanges are subject to availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Latex Balloons

  • [Personalized or custom-made items]

  • Items marked as Final Sale

  • Items returned after the 3 dayΒ return window

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 24 hoursΒ of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

8. Contact Us

  • Email: eternity0855@gmail.com

  • Response time: 3 business days

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